Know the Businesses You Deal With

Administrator — Tue, 19 May 2009 00:40:15 +0000

It is very important for vendors and consumers to have a clear understanding of the companies they deal with or purchase from. There are three distinct ways one can do this by way of looking at how a company treats its customers, vendors (partners), and employees.
CUSTOMERS
1. Does the company ignore customers?
2. Does the customer have the perception that they are being given the benefit of the doubt, which is sometimes mislabeled “the customer is always right?”
3. Is the company guilty of poor customer service?
4. Are customers passed off to an overseas call center with no authority to problem solve?

VENDORS
1. Does the company treat its vendors with honesty?
2. Does the company treat its vendors with fairness? (ex: selling fair trade products)
3. Does the company pay vendors in a timely manner

EMPLOYEES
1. Do employees feel undervalued?
2. Do employees feel over scrutinized? (not trusted to do their jobs)
3. Do employees feel expendable?
4. Do employees feel underpaid for the level of work they are doing?
5. Is there high turnover in the company?
6. Is there a consistent pattern of using employees to gain contact lists or knowledge and then letting them go?

If a company fails in one or more of these areas it could be a clear indicator that you would not want to deal with them on any level. The greater implication here is that the business is operating in an unethical manner. Aligning yourself with a company such as this will undoubtedly place a black mark on your reputation in business or have you suffering as a consumer. Additionally, it could also be an indicator of a misuse of company funds, but that will be saved for the next time……

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Know the Businesses You Deal With